Question 1

What do I need to know before booking any appoitment?

Answer

Here are some guidelines to make sure that you and others enjoy the best possible experience when visiting Erika’s Beauty. - In consideration for other guests we request that all phones, iPads and other electronic devices be kept silent. - We understand that you may wish to bring friends or family with you when you attend your appointment, please kindly respect that due to Pandemic we do not allow anyone but the therapist and client being treated in the treatment rooms. This includes children so please ensure you have childcare arranged prior to your appointment.
- All new guests must have an initial consultation and allergy test at least 24 hours before they are able to book their treatment. - We respectfully ask that you arrive promptly for your appointment to avoid changes/ shortening of your service and meeting other clients /Considering social distancing/

Question 2

Why do I need an allergy test? I`ve had this treatment done before.

Answer

Your health and wellbeing is a priority. Some people already have had or can develop an allergic reaction to hair colour or other beauty treatments or products which can result in hospitalisation. This precautionary measure helps ensure that we can safely proceed with your treatment.

Question 3

Why do I need a consultation in order to book a hair colour service?

Answer

We require guests to have an in-salon colour consultation in order book out the correct amount of time for your appointment and give you an accurate price for the service. It also helps us to assess your hair and do any necessary testing to see if the result you want is achievable.

Question 4

How far in advance do I have to book?

Answer

In order to secure your ideal appointment time, please be sure to book your appointment at least 2-3 weeks in advance. Dates can be changed up to 48 hours if needed. Evenings and weekend appointments are our most popular times and we advice to book at least two appointments in advance to secure your preferred slot.

Question 5

Why do I have to put my phone or tablet on silent?

Answer

In consideration for other guests and to maintain relaxed atmosphere we respectfully request that all phones, iPads and other electronic devices be kept silent.

Question 6

Why do I have to pay a deposit?

Answer

We may request a deposit or prepayment to secure your appointment if it exceeds 60 minutes or is booked for a busier time. This helps ensure that our stylists/therapists time isn’t unfairly taken up by people who are unlikely to turn up for the appointment. Deposits are fully refundable and transferable when you give us 48 hours notice to move or cancel your appointment.

Question 7

What's you cancellation policy?

Answer

We have 48 hours cancelation or rescheduling policy.

Question 8

What happens if I'm late for my appointment?

Answer

We ask that you arrive promptly for your appointment. Should you arrive up to 15 minutes late, we will do our best to keep your arranged appointments, however we may have to shorten or change the appointment to ensure the therapists or stylists other guests for the day aren’t affected. If you are late more than 15 minutes, we may have to reschedule your appointment to another suitable time. Please be aware a cancelation fee may apply.

Question 9

What are your opening hours?

Answer

We are open Tuesday-Friday from 9am to 7pm, on Saturday 9am – 5pm Sunday and Monday we are Closed.

Question 10

What products do you use?

Answer

At Erika’s Beauty, we have carefully chosen to work with Wella Professional for hair services who are world leaders in producing the highest quality hair products and colours. For beauty treatments we use Neal’s Yard Remedies. It’s an organic skin care brand, we also retail Wella and Neal’s Yard products at our salon.

Question 11

What if I'm not happy with the service or results?

Answer

At Erika’s beauty we provide extremely high customer service and our reputation proceeds us. However, if there is a rare situation that our client is not happy, we will do everything in our power to make sure, that our client leaves the salon satisfied and the situation is resolved.

Question 12

Do you offer refunds?

Answer

As a general rule we do not give refunds on services. If you are unhappy with your results, we will do everything we can to correct it.

Question 13

Do you have parking?

Answer

Yes, there is a free street parking in front of the salon.

Question 14

Do you have WIFI available at the salon?

Answer

Yes, we do. You can ask a member of staff for a password.

Question 15

Do you have a rewards card?

Answer

Yes, we have a Loyalty cards available for every client who spend over £25. With this card you can collect a discount at 5th and 10th visit. We also offer 10% off for every new client at their very first visit.

Question 16

Do you accept DEBIT / CREDIT cards?

Answer

We accept all major Credit & Debit cards including Visa & Mastercard.

Question 17

Do you have dissability access?

Answer

Yes, we do. At your arrival, please notify a member of our staff to open the side entrance gate for you.

Question 18

Is it safe to visit your salon due to Covid-19?

Answer

Yes, we can reassure you that all staff at Erika’s Beauty is thoroughly trained in health and safety, and we do absolutely everything to keep our salon clean and sterilised. We always follow the government and NHS guidelines to keep our clients and staff safe. All our staff will be wearing appropriate disposable PPE during every treatment. You can find more information in our policies.

Question 19

Can I come with my children when attending my appointment?

Answer

We have never restricted children from entering our salon, however due to this unfortunate pandemic situation we recommend you attend your appointment alone. Please leave all unnecessary belongings (hand bag, phone and coat) in your car.

Question 20

If I arrive for my appointment early, can I wait inside?

Answer

Kindly, we would like to ask all clients to arrive exactly on time. This way you will avoid meeting other clients, and it will be easier to keep 2 meter social distancing.

Question 21

Do I need to wear a face mask during my treatment?

Answer

Yes, where possible we will require for all clients to wear a face mask, if you don’t own one, you can purchase one at the salon. You will also be asked to sterilise your hands at your arrival.

Question 22

Can I pay by cash?

Answer

Yes, we accept all payment methods, however we prefer contactless payment, where possible. If you paying by cash, please bring the exact amount.

Question 23

I need to cancel my appointment, I don’t feel well…

Answer

We will appreciate if you cancel your appointment as soon as you develop any symptoms/runny nose, fever, cough, feeling poorly/. We will be happy to reschedule your appointment as soon as you feel well enough to attend. (Government’s recommendation is to isolate for two weeks from the day you develop any symptoms.)

Frequently Asked Questions