Frequently Asked Questions
What do I need to know before booking any appoitment?
Why do I need an allergy test? I`ve had this treatment done before.
Why do I need a consultation in order to book a hair colour service?
How far in advance do I have to book?
Why do I have to put my phone or tablet on silent?
In consideration for other guests and to maintain relaxed atmosphere we respectfully request that all phones, iPads and other electronic devices be kept silent.
Why do I have to pay a deposit?
What's you cancellation policy?
We have 48 hours cancelation or rescheduling policy.
What happens if I'm late for my appointment?
What are your opening hours?
What products do you use?
At Erika’s Beauty, we have carefully chosen to work with Wella Professional for hair services who are world leaders in producing the highest quality hair products and colours. For beauty treatments we use Neal’s Yard Remedies. It’s an organic skin care brand, we also retail Wella and Neal’s Yard products at our salon.
What if I'm not happy with the service or results?
At Erika’s beauty we provide extremely high customer service and our reputation proceeds us. However, if there is a rare situation that our client is not happy, we will do everything in our power to make sure, that our client leaves the salon satisfied and the situation is resolved.
Do you offer refunds?
As a general rule we do not give refunds on services. If you are unhappy with your results, we will do everything we can to correct it.
Do you have parking?
Yes, there is a free street parking in front of the salon.
Do you have WIFI available at the salon?
Yes, we do. You can ask a member of staff for a password.
Do you have a rewards card?
Yes, we have a Loyalty cards available for every client who spend over £25. With this card you can collect a discount at 5th and 10th visit. We also offer 10% off for every new client at their very first visit.
Do you accept DEBIT / CREDIT cards?
We accept all major Credit & Debit cards including Visa & Mastercard.
Do you have dissability access?
Yes, we do. At your arrival, please notify a member of our staff to open the side entrance gate for you.
Is it safe to visit your salon due to Covid-19?
Can I come with my children when attending my appointment?
We have never restricted children from entering our salon, however due to this unfortunate pandemic situation we recommend you attend your appointment alone. Please leave all unnecessary belongings (hand bag, phone and coat) in your car.
If I arrive for my appointment early, can I wait inside?
Kindly, we would like to ask all clients to arrive exactly on time. This way you will avoid meeting other clients, and it will be easier to keep 2 meter social distancing.
Do I need to wear a face mask during my treatment?
Yes, where possible we will require for all clients to wear a face mask, if you don’t own one, you can purchase one at the salon. You will also be asked to sterilise your hands at your arrival.
Can I pay by cash?
I need to cancel my appointment, I don’t feel well…
We will appreciate if you cancel your appointment as soon as you develop any symptoms/runny nose, fever, cough, feeling poorly/. We will be happy to reschedule your appointment as soon as you feel well enough to attend. (Government’s recommendation is to isolate for two weeks from the day you develop any symptoms.)