These are agreed upon at the time of booking with us
Contacting the salon- Erika’s Beauty is opened Tuesday- Friday 9am-7pm, Saturday 9am-5.30pm. We always try to reply all inquiries within our opening hours as soon as we can. We do not reply any messages during our closed days. All appointments can be booked or rescheduled online via our online booking system or via our social media when you click on button book now. If you have an appointment booked with a self-employed therapist/stylist, we suggest you to contact them directly (where possible). All information on prices or treatments are available on our website.
Cancellation, Rescheduling, No-shows and Amendments of appointments – We have 48 hours cancellation, rescheduling policy (including making any changes to your scheduled appointments). A non-refundable booking fee (50% of the service price) will be requested to secure all appointments and will be redeemable against treatment fee on the day of your appointment. Failure to provide sufficient notice will resolve in booking fee being charged as late cancellation fee. When making an appointment, client will be contacted by their therapist/stylist directly with payment instruction.
Late Arrivals- If client arrives later than 15 minutes for their scheduled appointment, there is a possibility that therapist/stylist might not be able to carry out with service and late cancellation fee will be charged, or the service will be shortened (where possible, but full price still applies).
Your personal details and social media pictures- All personal details are stored and used within accordance to GDPR. For more details visit our GDPR page on our website. We take before and after pictures for our records and for advertising purposes. If you would prefer, we didn’t use your pictures on our social media platforms, please notify your therapist/stylist directly on the day of your appointment. We will still make before and after pictures, to attach them to our salon’s records, but we will not use them for advertising purposes if you don’t wish so.
Patch test- Health and safety of our clients is most paramount, therefor we have a 48-hour patch test policy. All new clients (or clients who haven’t been to our salon for more than 3 months) will need a patch test prior any chemical treatment (such as lash lift, lash extensions, any tinting or hair colouring). It is client’s responsibility to arrange a patch test at least 48 hours prior their treatment, or their treatment will no go ahead. Please call the salon (or contact your therapist) to book your patch test or alternatively you can book it online via our website.
Gift vouchers- Gift vouchers are non-refundable and cannot be exchanged for money. All gift vouchers can be redeemed withing 6 months of purchase (expiry date is visible on the vouchers).
Refunds- As general rule, we don’t offer refunds for our services. If you aren’t happy with your service/result we will do everything we can to correct our mistakes.
Complaint’s procedure- Your custom is very important to us, and we work hard to provide top costumer service, and quality treatments. If you are unhappy or dissatisfy with your treatment/ results, please contact the salon or your self-employed therapist (where applicable) within 24 hours of your appointment with all details. You might be asked to come to salon to speak to us, where we will do our best to find satisfactory resolution wherever possible.
Children and under 16’s- All children must be accompanied and supervised by an adult (whether they have treatment done or waiting). If parent/carer is having a treatment done, a suitable child-care must be arranged to supervise their children. Due to insurance reasons, we will not permit children staying unsupervised within salon’s premises.
No treatments where chemicals are used will be performed for children under 16 years old and any other treatments such as facials, waxing, haircuts etc; can be arranged with parents consent only.
Updated February 2022